Voice Mail Frequently Asked Questions

Is my computer compatible for use with ONEplace services?

To ensure that your computer will support all of the features available through ACS ONEplace, you can use the two-step system test. This is a simple test which tests your PC for sound compatibility and TIF file viewing. Go to Messaging Services - "Test Your Computer's Compatibility" on the navigation bar.

How do I access my account?

Dial your voice mail box number, and when greeted, hit star. *
- Enter your PIN, (Personal ID Number)

How do I check my voice messages?

Dial your voice mail box number, and when greeted, hit star. *
- Enter your PIN, (Personal ID Number)
- Press 1 from the Main Menu

How do I turn the volume up or down on my messages?

While listening to the message:
- Press 1 to turn the volume down
- Press 2 to turn the volume up

I just hit "Delete Message" and I did not want to delete it. How do I get it back?

Do not exit from the Function Menu
- Press 3 to replay the message
- Press 1 to save the message

How do I forward this message to another subscriber?

- Press 8 from the Function Menu
- Record an intro for this message for the next listener

How do I print this fax message to a certain fax number?

- Press 2 from the Main Menu
- Press # from the Listen Menu
- Press 4 from the Function Menu
- Press 3 to print any fax number

How do I change my personal greeting?

- Press 3 from the Main Menu
- Press 3 from the Personal Options Menu
- Press 3 from the Recordings Menu

How do I change my availability?

- Press 5 from the Main Menu
- Press 2 to be Unavailable
- Press 3 to be Available

How do I initiate a conference?

Call the party to conference
- Press ### to place them on hold
- Press 7 to add them to the conference room
- Press 1 to join the conference room

How do I change my passcode?

- Press 3 from the Main Menu
- Press 2 from the Personal Options Menu
- Press 1 from the Passcode Menu

How do I change my Follow-Me number?

- Press 3 from the Main Menu
- Press 4 from the Personal Options Menu
- Press 2 from the Numbers Menu

How do I add a Speed Dial to my list?

- Press 3 from the Main Menu
- Press 6 from the Personal Options Menu
- Press 1 from the personal Directory

How do I place a call on hold?

- Press ###
(You can access your Main Menu by Pressing *)

How do I disconnect a call without logging out of the system?

- Press *** to end a call

How do I turn on the name screening option?

- Press 3 from the Main Menu
- Press 8 from the Main Menu
- Press 1 from the Personal Options Menu

How can I be paged for all messages that I receive?

- Press 3 from the Main Menu
- Press 1 from the Personal Options Menu
- Press 1 or 2 (when available or unavailable) from the Notifications Options
- Press 1 from the Paging Options

I have Call Waiting, how do I answer the incoming call when I'm already in a conversation?

- Press ### to place the current caller on hold
- Press # to hear the screening information on the new caller
- Press 1 to connect to the new caller

How do I interrupt the message as I listen to it, and erase it?

- Press # while listening to the message
- Press 2 to delete the message from the Function Menu

After I enter my selection, is there anything I can hit to speed up the process?

- Press # after every entry
- This will act like an "Enter" key


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